Privacy Policy

Effective Date: 1/12/24

Welcome to Ticketplace (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our platform, or interact with our services. By using Ticketplace, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect
We may collect the following types of information:

1.1 Personal Information
This includes data that identifies you, such as:
• Name
• Email address
• Phone number
• Payment information (e.g., credit card details)
• Billing and shipping address

1.2 Non-Personal Information
This includes data that does not directly identify you, such as:
• IP address
• Browser type and version
• Device type and operating system
• Usage data, including pages visited and time spent on the site

1.3 Information Provided by Event Organizers
If you are an event organizer, we may collect additional information, such as:
• Business name and contact details
• Event details, including dates, locations, and ticketing information

2. How We Use Your Information
We use your information for the following purposes: • To Provide Services: Process transactions, issue tickets, and manage your account.
• Customer Support: Respond to inquiries, resolve issues, and offer assistance.
• Marketing: Send promotional materials, newsletters, and event updates (with your consent).
• Analytics: Improve our services, understand user behavior, and enhance website performance.
• Security: Detect and prevent fraud, unauthorized access, or other malicious activities

3. Sharing Your Information
We may share your information in the following circumstances:

3.1 With Event Organizers
When you purchase tickets, your information may be shared with event organizers to facilitate the event

3.2 With Service Providers
We may share your information with trusted third-party vendors for:
• Payment processing
• Website hosting
• Marketing and analytics

3.3 Legal Obligations
We may disclose your information if required by law or in response to valid legal requests.

3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include:
• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Analyze site performance and user behavior.
• Marketing Cookies: Personalize ads and promotional content.
You can manage your cookie preferences through your browser settings.

5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes

6. Your Rights
Depending on your jurisdiction, you may have the following rights:
• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your personal data. • Objection: Opt out of certain uses of your information, such as marketing.
• Portability: Receive your data in a commonly used format.
To exercise these rights, contact us at support@ticketplace.c0

7. Security Measures
We implement industry-standard security measures to protect your information. These include:
• Data encryption
• Secure payment gateways
• Regular security audits
However, no system is completely secure. Please safeguard your account
credentials and notify us immediately of any unauthorized access.

8. Third-Party Links
Our platform may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. International Users
If you are accessing our services outside of [Insert Jurisdiction], please note that your information may be transferred to, stored, and processed in a different country.

10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be updated. Continued use of our services indicates your acceptance of the updated policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Ticketplace Support
Email: support@ticketplace.co
Phone: +23359878245